HOW MUCH DOES SHIPPING COST?
Shipping is a flat rate of $10 on all standard New Zealand orders. No matter how big or heavy your shipment is, it will always be just $10. You can buy with confidence knowing exactly what you'll be paying at the checkout.
International shipping is not currently available on the website. If you're international and would like to buy from us, please email us.
Unfortunately, we cannot ship to PO boxes at this point.
WHAT IS YOUR RETURN POLICY?
We do not offer refunds for change-of-mind purchases. In some circumstances we may offer an exchange, this must be organised by contacting the staff. Additional shipping costs may apply.
WHAT IS YOUR REFUND POLICY?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds are only applicable to items that are faulty.
NO cards are guaranteed in any product unless otherwise specified. We will not accept returns on the grounds of not getting the cards you wanted.
HOW DO I RETURN A PRODUCT BACK?
Return shipping must be arranged by speaking with a staff member by contacting us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PURCHASING A PRE-ORDER?
Preordering allows us to more accurately gauge how much Pokémon stock to order for each release, in particular, to make sure that we have enough for everyone but we can not guarantee that every order can be filled due to stock allocations.
HOW DO YOU SHIP PRE-ORDERS WITH IN-STOCK PRODUCTS?
We only ship once all products are available, which means there could be delays in getting your orders due to the delay of the pre-order.